FAQ

Frequently Asked Questions

Bazaar currently offers the following channels to contact support:

  1. Chat
  2. Email

Chat is the fastest way to get a response from Bazaar and we can resolve most questions with a quick conversation.

To start a chat with one of our support agents from Bazaar app or website:

  1. Click Support Team icon
  2. Click Send a message
  3. Type a text of your request/question

Note: To better assist you with any troubleshooting, it's important for us to know as many details of the issue as possible.

Email
For questions that are not urgent, we recommend submitting an email via support@bazaar.com.gh

*Grab a screenshot of your issue
Attaching relevant screenshots to any support requests allows Bazaar support to solve your problem faster. Always be prepared to include or have screenshots ready that show your issue clearly.

Do you provide phone support?

Bazaar has found that we are able to assist customers in a more efficient manner through chat and email. These methods for support also help us keep detailed records about your request.

Note: If you need phone support for Premium Service enquiry, you could always request a call back with Manager's call button in your Profile.

Post your ads on Bazaar effortlessly by following the steps below:

  1. Sign in to your profile on Bazaar;
  2. Click on the button "Sell" or just click here;
  3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;
  4. If everything looks fine, click on the "Post Ad" button;

As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.

That's all you need to do! Welcome to our great Bazaar Fam!

Post your ads on Bazaar effortlessly by following the steps below:

  1. Sign in to your profile on Bazaar;
  2. Click on the button "Sell" or just click here;
  3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;
  4. If everything looks fine, click on the "Post Ad" button;

As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.

That's all you need to do! Welcome to our great Bazaar Fam!

Ads limit defines the number of available listings in a particular category.

You can check all the limits here. Choose the category that fits your product best and check the number of free listings available for it.

If you reach your limit of free ads and still need to post more, choose the Premium Package that suits your needs and budget.

You can compare the number of free listings to the number of listings available for different packages here right after choosing the category you’re interested in.

If you feel unsure of the Package to choose, request a call from the Jiji Manager for recommendation.

We wish you huge sales!

If you see something suspicious on Bazaar, please let us know about it by following the steps below:

  1. Click on "Report abuse"
  2. Select the reason for your suspicion
  3. Type in your comment with all the details that can help us understand the case better and click on the "Send" button

Our Support Managers will consider your request shortly. If your report proves that we've faced a scam case, we will block such a seller immediately.

Safety first! Thanks to your caution, the Bazaar platform will be more secure for millions of users.

To enjoy shopping on Bazaar, you need to follow our simple guide:

  1. Search for the item

    Use a search panel with filters and find what you need. We have over a million adverts, so you can choose exactly what you are looking for.

  2. Contact a seller

    You may chat on Bazaar or call the seller via phone and set up a meeting face to face, discuss some details, or negotiate about the price.

  3. Take your item or order a delivery

    We check our sellers carefully, but it's always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.

  4. Leave your feedback about the seller

    Feel free to tell us about your experience: write your feedback on the seller's page. Other buyers will thank you one day ;)

An online marketplace is a place where people buy from people. It’s like a local market, but with one difference: you can buy and sell online without even leaving a room. More than that, here you can also find a job or order services from Ghanaians that are close to you.

Basically, whatever you need is here. Just type it in search :)

No, as we are not a shop. Bazaar is the marketplace — here you can sell your stuff, buy goods from real people, find a job or services you need. Any deal you make, you make with people. And we exist just to help you find each other.

No, we don’t. But you can always discuss with the seller a comfortable way of delivering.

Yes, of course, you can.

To unsubscribe from our newsletters:

  1. Sign in to your account and go to My Profile -> Settings;

  2. Choose "Manage notifications" and turn off the boxes below to disable Bazaar newsletters;

  3. Once chosen, click on "Save".

If you don’t want to receive emails at all, open one of them and click on "Unsubscribe" at the bottom of the page. Please note that in this case, you won’t receive even important emails like those we send for resetting of password, account confirmation, and so on.

At first, don't worry! If you've faced such a situation, we recommend:

  1. Wait a bit while your ad is under review. It's quite possible that our moderators are checking your advert and it will appear in search results within a few hours.

  2. Check your inbox. You will receive a notification when your advert goes live. If there is something you should edit, we'll specify that as well.

Important! If you make some changes to your advert, it will go for review again. It won't be shown in search results while we're checking it.

To check the statuses of all your ads or make edits to them, sign in to your Bazaar account and click on "My Adverts".

We've prepared a few pieces of advice to help you sell like a pro:

  1. Pay attention to details

    Take relevant pictures of your goods, write a clear, detailed description, and fill out all the fields in your profile. These will help your customers learn more about you and your product.

  2. Make your advert as risk-free as possible

    Remember that people are afraid of sending prepayments so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it's what they want.

  3. Stay in touch

    Don't make potential buyers wait for your replies too long. Instead, be online or use Boost Packages to always get SMS notifications on new messages.

  4. Pay attention to your rating

    Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.

Use Premium Services to get up to 500x more customers! If you really need to sell something fast, Premium Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it! To learn more about the different types of Premium Services we offer.

⚪ What is a “Verified ID” badge?

It’s a badge that appears on the seller’s profile and their ads on Bazaar. It shows that this particular seller verified their identity through KYC verification.

⚪ What is a KYC verification?

It’s a process of verifying users by authenticating their ID document and matching it with a selfie. We do this with the help of the identity verification solution SmileID.

⚪ How do I get a “Verified ID” badge?

Ensure to have an active Boost Package and request an ID verification in your profile. Go to your profile, open settings, click on the “Verified ID badge”, and follow the instructions.

⚪ I can’t see the “Verified ID badge” option in the settings. Why?

It probably means that you haven’t created an ad yet. Since this feature is only available to sellers, it appears in your settings when you have at least one ad in any status. Create your first ad, and the option of verifying your ID will instantly appear.

⚪ What am I supposed to do to pass the KYC verification?

You’ll have to take a selfie, fill in the required ID details, and submit all for verification.

⚪ For how long is this badge valid?

The badge is currently available to sellers with active Boost Packages. It means that if your Package becomes inactive, the same happens to your badge. Still, the verification you’ve already passed counts. So once you get another Boost Package, the badge becomes visible on your profile and ads again.

⚪ I submitted my ID and selfie, but I didn’t get a badge. What should I do?

It may happen for a couple of reasons:

  1. The doc you tried to submit is not in the database, meaning we can’t verify it. In this case, you’ll receive a respective notification asking you to submit another doc.

  2. The picture you attached isn’t able to show whether the doc you submitted belongs to you. In this case, you’ll receive a respective notification asking you to find a place with good lighting and take another selfie. Remember that your face must be clearly visible in the picture.

  3. You entered the wrong ID number. In this case, try to resubmit your application and double-check every field you filled in. If the verification is still unsuccessful, try another type of doc.

Add a precise title for each advert;

Make sure you add a brief and clear description without any false information;

Every advert should contain unique images taken by you without any contact information or watermarks;

Make sure you choose an appropriate category. Be attentive to selecting categories for jobs and CVs. Employers should choose 'Jobs" category for posting vacancies, while jobseekers should choose 'Seeking Work CVs". If you mention the wrong category, we may reject your ad;

The prices of your items must correspond to the actual prices of similar products;

Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it's possible;

All posted products and services must be located in Ghana;

All items and products must be legally permitted (you can check the list of prohibited items here);

Publish all items for sale separately. There is a rule: “1 ad = 1 item”;

Create different adverts. If the ads are identical, we consider them duplicates and may reject them.